Customer Service

We’re here to help! Typical reply within 2 business days.
Phone: 1-800-273-7024
Hours: Monday – Friday, 6am – 5pm (PST)
Online Chat available Monday – Friday, 7am – 4pm (PST) when the chat widget is visible.
Holiday Closures
Our Customer Service team will be unavailable on the following dates:
April 3, 2026 – Customer Service is available from 6am PST – 11am PST
December 24, 2026
December 25, 2026
December 31, 2026
January 1, 2027
Warranty Service
If your Igloo product fails due to defects in material or workmanship and is within the warranty period, submit a claim using our online form.
Purchased at a retailer and still within their return window? Please return it to the retailer first. If outside their window but within Igloo’s warranty period, use the form below. Do not send your product back until instructed by an Igloo representative.
Submit a Warranty Service Request
For electric appliances see Appliance Support below.
Returns
Start a return or exchange using our self-service portal.
Start a Return or Exchange
Returns accepted within 30 days – unused, in original packaging
Customized products are not eligible for returns
Refunds issued after inspection – typically 7-10 business days
Return shipping and processing fees may apply
Exchanges do not incur a return shipping fee
Appliance Support
For Igloo-branded electric appliances (refrigerators, freezers, ice makers, wine coolers), support depends on manufacture date:
Manufactured before 1/1/2018 – Curtis International
Manufactured after 6/1/2018 – Nostalgia Products
Marketing Requests
Donations – [email protected]
Sponsorship – [email protected]
Marketing – [email protected]
Bulk Custom Orders
Visit our Custom Orders for Business page
Retailer Support
Phone – (281) 394-6800
Corporate Hours – Monday – Friday, 8am – 5pm (CST)